Q. What is the background of Sanyo Denki?
A. Sanyo Denki has been in business since 1927 and has annual sales of over $600M. Sanyo Denki’s extensive product offering includes a leading family of motion control and ac servo system products, along with the world's largest selection of stepping motors and drives.
Q. What are the advantages of using the Sanyo Denki Techno Service Center for repair and warranty support services?
Sanyo Denki makes substantial annual investments in training to help and support our customers. These investments prepare our employees to complete repairs and service on time and within budget. Most importantly, our repair technicians are the only factory-trained and authorized technicians for sanyo Denki products in North America, so you can be confident in the quality of our service.
Q. How do I initiate a warranty or non-warranty repair?
A. Our Repair Technicians are available by telephone (734-525-1806) or fax (734-525-3367) to help you with product support and repair. They will be able to initiate the return and repair process once you contact them. Please be sure to have the model and serial number of your equipment, along with as much detail about the nature of your problem when you call.
Q. Do you offer service on the full range of Sanyo Denki products?
A. Our technicians are trained to repair nearly the entire line of Sanyo Denki and SANMOTION servo and stepper products. As Sanyo Denki has the world’s most extensive range of stepping systems that cover 2-phase, 3-phase, and 5-phase technologies and also produces custom motors and drives, we cannot ensure our ability to repair each and every Sanyo Denki product in the field. If you have a question regarding our capability to service your product, we would be delighted to discuss your case in detail; please call us at 734-525-1806 for more information.
Q. How can I get support for Sanyo Denki products outside of North America?
A. As a global company, Sanyo Denki Co., LTD. does have existing sales and service channels in the rest of the world for their full range of products. Please visit www.sanyodenki.com for a complete list of Sanyo Denki’s global network with hotlinks to other Sanyo Denki websites in Japan, Europe, and around the globe.
